Arlington Integrative Medicine (AIM) Privacy Policy
This Privacy Policy for Arlington Integrative Medicine, LLC (“AIM,” “we,” or “us”) outlines how AIM collects, uses, and protects any information received from you. This Privacy Policy applies to all information that AIM collects or acquires from or about you, whether online, offline, via mobile platforms, or otherwise. It covers AIM’s websites, including arlingtonintegrative.com and all AIM-owned or controlled sites, mobile sites, and associated apps (collectively, “Sites”).
General Information We respect your privacy and are committed to protecting any personal information you share with us. AIM will never sell your personal information. This Privacy Policy, part of AIM’s Terms and Conditions of Use, details the types of information we may collect, how we use it, and your choices regarding its collection and use. By submitting information to AIM, you expressly allow AIM to receive, store, process, and use it as outlined in this Privacy Policy.
1. Types of Information We Collect
We collect two types of information: Personally Identifiable Information (PII) and Non-Personally Identifiable Information (Non-PII).
Personally Identifiable Information (PII)
PII includes any information that can identify you or is linked to you, such as your:
- Name
- Mailing address
- Phone number (including mobile)
- Email address
- Financial details (credit card, bank account number)
- Other details like date of birth, gender, occupation, location, and household information
You may provide PII voluntarily in specific instances:
- By purchasing our products or services
- Subscribing to our email lists
- Using or interacting with products or services on our Sites
- Sending messages or posting on our Sites
- Linking profiles on third-party platforms with your AIM patient account
Engaging in these activities is voluntary, and some requests for information may be mandatory for participation.
2. What We Do With the Information
2.1 AIM Use of Information
- Transactional, Administrative, and Customer Relation Purposes: We use your information for purposes related to the reason it was submitted, including:
- Administering and servicing accounts
- Communicating with you regarding activity on your account or responses to health questionnaires
- Processing and fulfilling orders
- Sending transactional notices, such as updates to the Privacy Policy or security breach notifications
- Marketing and Advertising Purposes:
- Email Marketing: If you provide your email address, we may send product/service offers, promotions, and advertisements.
- Mobile Marketing: With your prior consent, we may send SMS/MMS messages to your mobile device to inform you about AIM products or services.
2.2 Disclosure to Third Parties
AIM will not disclose your PII to third parties except as outlined below:
- Service Providers: We may share your information with vendors and contractors who perform services on our behalf, such as payment processing, order fulfillment, data analysis, hosting, and technical support. AIM requires that these Service Providers maintain the confidentiality, security, and integrity of your information.
- Other Circumstances: AIM may disclose PII as required by law or to:
- Comply with legal processes
- Cooperate with law enforcement
- Protect AIM’s rights, safety, or users’ safety
3. Information Access & Opt-Out Options
3.1 Information Access
You may request a list of your PII held by AIM by emailing admin@arlingtonintegrative.com. Please include your email address, first name, and last name in the body of the email. We may contact you for clarification during this process.
3.2 Opt-Out Options
You may opt out of AIM’s marketing uses of your PII by sending a request to ARLINGTON INTEGRATIVE MEDICINE, LLC, Office of Compliance, 1301 South Bowen Road, Suite 300, Arlington, TX 76013. You can also unsubscribe from marketing communications by clicking “unsubscribe” in any AIM marketing email.
Note:
- Opting out will stop marketing emails but not transactional emails (e.g., order confirmations or notifications of Privacy Policy updates).
- Opting out of telemarketing will stop marketing calls but not necessary administrative calls.
4. Protecting Children
AIM Sites, products, and services are not intended for children under 14 years of age. We do not knowingly collect PII from individuals under 14. If we become aware of any collection of information from a child under 14, we will delete it.
5. Cookies and Similar Technologies
We use cookies to improve your user experience. Cookies help us:
- Provide functionalities and best user experiences
- Run advertisements and analytics
- Retarget ads via Google AdWords and Google Analytics
Visit Google’s Privacy Policy for more information on their use of cookies.
6. Data Security
We prioritize data security to protect your information. AIM implements various measures to ensure the confidentiality and security of your data and limit access to only those who require it for legitimate business purposes.
7. Changes to Privacy Policy
AIM may update this Privacy Policy periodically. We will notify you of significant changes, including revisions that impact your rights and choices.
8. Notice to California Residents – Your Privacy Rights
Under California Civil Code Section 1798.83 (“Shine the Light” law), California residents may request a disclosure of any personal information shared with third parties for direct marketing in the preceding year. AIM complies with this law by having a policy of not sharing customers’ personal information for third-party direct marketing unless the customer has opted in.
Requests under this law should be sent via mail to:
Arlington Integrative Medicine, LLC, Office of Compliance, 1301 South Bowen Road, Suite 300, Arlington, TX 76013.
9. Additional Rights for European Economic Area Residents
European residents may have additional privacy rights under the General Data Protection Regulation (GDPR), including:
- The right to access, correct, delete, or restrict processing of your personal data
- The right to object to data processing
- The right to data portability
To exercise any of these rights, email Privacy@arlingtonintegrative.com with your request, and AIM will assist while verifying your identity for security.
Contact Information
For further questions or concerns regarding this Privacy Policy, please contact AIM at:
Email: Privacy@arlingtonintegrative.com
The effective date of this Privacy Policy is November 1, 2024